Terms & Conditions
The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the “Terms and Conditions”).
The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.
Order Acceptance Policy
shilpasmasalamill.com reserves the right to deny and cancel orders anytime after placement, for any reason, at our sole discretion. You will be notified by email, to the email address given during checkout of the decision made by Shilpa’s Masala Mill to cancel your order. Should your order be cancelled, Shilpa’s Masala Mill will not be obligated to fulfill/ship your order. After cancellation has taken place, Shilpa’s Masala Mill will return all monies exchanged, back to the original payment method used during checkout.
Orders may be denied and cancelled in whole, or in part by Shilpa’s Masala Mill for any the following reasons (though not limited to):
- Limited product quantities available to fulfill your order
- Inaccuracies or errors related to product within your order
- Suspected intent to resell
- Shipping to any of following locations: warehouses, freight forwarding businesses, hotels/motels
- Product Recalls, affecting an item within your order
- Issues determined by Shilpa’s Masala Mill’s fraud prevention department
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We may require, at our option, that any order placed over certain Hong Kong dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.
RESTRICTIONS ON USE OF MATERIALS
Copyright and Database Rights
All content included in, or made available through, any Shilpa’s Masala Mill such as text, graphics, logos, images and data compilations, is the property of Shilpa’s Masala Mill and is protected by Hong Kong and international copyright and database laws. You may not extract and/or re-utilise parts of the content of any Shilpa’s Masala Mill Service without our written express consent.
In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Shilpa’s Masala Mill Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Shilpa’s Masala Mill Service (e.g. our prices and product listings) without our express written consent.
Shilpa’s Masala Mill trademarks may not be used in connection with any product or services that is not Shilpa’s Masala Mill, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Shilpa’s Masala Mill.
Intellectual Property Claims
Shilpa’s Masala Mill respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please do not hesitate to contact us through email, including as much detail as possible.
License and Access
Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Shilpa’s Masala Mill grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of our Services.
This licence does not include any resale or commercial use of any Shilpa’s Masala Mill Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Shilpa’s Masala Mill Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Shilpa’s Masala Mill. No Shilpa’s Masala Mill Service, nor any part of any Shilpa’s Masala Mill Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Shilpa’s Masala Mill without our express written consent. You may not use any meta tags or any other “hidden text” utilising Shilpa’s Masala Mill’s names or trademarks without our express written consent.
You agree to indemnify, defend and hold Shilpa’s Masala Mill harmless from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Conditions of Use or any other activity by you in connection with your use of the site.
You further agree that Shilpa’s Masala Mill shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against Shilpa’s Masala Mill for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of Shilpa’s Masala Mill, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.
You may not misuse the Shilpa’s Masala Mill Services. You may use the Shilpa’s Masala Mill Services only as permitted by law. The licenses granted by Shilpa’s Masala Mill terminate if you do not comply with these Conditions of Use or any Service Terms.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Shipping And Delivery
Shipment of all products ordered via the Online Store is done everyday after at agreed times with Shipping companies , except Week-Ends and Holidays Shilpa’s Masala Mill on line store uses various courier companies and Shilpa’s Masala Mill is not responsible for any shipping problems and shall not be held liable for any “reasonable” delay beyond our advertised delivery time-frames.
Shipment by Ground Courier can take up to 6 business days for delivery or Express Courier can take up to 3 business days for delivery. Shipping timeframes are once the order has been processed. Due to high demand, order processing can take 2 to 3 business days.
The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond Shilpa’s Masala Mill or its shipping partners’s control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters.
Payment of all items purchased via the Online store is credit card/Debit card/Paypal only. Credit cards accepted are VISA, Mastercard and American Express. All products selected in the Hong Kong Online store will be charged in Hong Kong Dollars. Taxes on non food items may be charged based on the shipping address. We do not accept payment by Check or Money order. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason
Shilpa’s Masala Mill does not support the comments or opinions of reviewers and assumes no responsibility or liability for any content posted by you or any third party. Shilpa’s Masala Mill reviews are moderated for appropriateness. Visitors may post reviews and comments so long as the content does not violate the Product Review Guidelines.
Shilpa’s Masala Mill reserves the right (but not the obligation) to remove or edit reviews, and regularly reviews posted content. If you do post a review, you grant Shilpa’s Masala Mill a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such contest throughout the world in any media. You grant Shilpa’s Masala Mill the right to use the name that you submit in connection with such content, if they choose.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Shilpa’s Masala Mill for all claims resulting from content you supply. Shilpa’s Masala Mill reserves the right not to post any review at our sole discretion.
Return & Refund Policy
Please Check our Refund Policy.
How To Contact Us:
If you have any comments or questions, please do not hesitate to contact us via telephone at +852 97888573 or Contact us Online via E-mail email@example.com.